Removing Email Signatures From The Email Connector

[rfbalmer]

Would it be possible to remove email signatures and disclaimers from the bottom of incoming emails? It adds a lot of necessary content on the screen and in the CommitCRM ticket reports. This confusion makes it more difficult for a customer to make or tails out of the ticket reports.

[Support Team]

Re: Removing Email Signatures From The Email Connector

Thank you for posting this.

RangerMSP already parses and extracts the latest reply for the email content when a customer or an employee replies to the ticket. It is based Regular Expressions (REGEX).

However when it comes to the content of the extracted message, the signature part isn't removed, mostly because different the design variety is large where each senders have their own custom signature that might require to define enormous Regex rules, and this does not make much sense to implement. Anyway, feedback noted, there may be another way to detect signatures and disclaimers. Thanks.