Slow outlook sycning

[natrat]

I won't use this thread to complain in depth about the ridiculous clunkiness of the outlook sync feature overall in CommitCRM. I think i mentioned it maybe 5 years ago and very little has changed.

But why is calendar sync so slow, and why is it sycning over 3000 appointments every time when those appointments go back to 2009? Where is the switch to only sync future appointments, or the last month or whatever? Nobody changes appointments in the past so why is CommitCRM syncing them every time back to 2009.

[Support Team]

Re: Slow outlook sycning

Thank you for posting this.

Please note that the number displayed while syncing is not related to the number of appointments that are synced, but rather indicates the internal sync progress.

In general after the first few days of syncing, where more data is synced, RangerMSP ONLY syncs appointments that were only updated recently.

As for the slowness - we recommend that you try to exclude RangerMSP folder tree from any antivirus checks on PCs and the server, maybe it will help. Syncs per users are normally short.

For what it worth - the Outlook sync may be used without a progress window as explained here.

In addition you can use Outlook Sync Utility that can be used on any workstation/server and does not require running RangerMSP client.

Hope this helps.

[pops1000uk]

Re: Slow outlook sycning

Mines slow too only in new version 15

[Support Team]

Re: Slow outlook sycning

Sometimes the sync might run in the slow-sync-mode on purpose, for example in case a the previous sync was not successful, in such cases users get prompted about it before the sync starts. But in any case, this is the exception not the norm.

In any case - feel free to send us your log file for review.

Hope this helps.

[natrat]

Re: Slow outlook sycning

I've just made the window go away. No time to try and work out why its doing that