Duplicate User

[awicks]

I have a duplicate user and cannot activate new users due to this.
Cannot remove duplicate user.
Can you assist?
Thanks!

[Support Team]

Re: Duplicate User

Thank you for posting this.

The employee user indeed cannot be deleted but rather deactivated, this is related to the system keeping audit records pointing to this user. A system administrator user should deactivate this employee using 'Make Inactive' button under Employee tab (see below). This will remove the employee from all selection lists and will disable the user.
You can also use the existing employee record for the new user and rename all fields with new employee details.