Password Manager Kudos

[nattivillin]

This is a nice, secure, audit-able, and easy to use system. The tokens are the icing on the cake.

Thank you!

[dmcomputing]

Re: Password Manager Kudos

Have to agree. We can now start moving our passwords from Excel.
Well done.

[Support Team]

Re: Password Manager Kudos

You are welcome! Thank you for your feedback.

[nattivillin]

Re: Password Manager Kudos

Someone changed the username for a stored password. It didn't show up in the audit.

How do we get the username changes to show in the audit?

[Support Team]

Re: Password Manager Kudos

Thank you for posting this.

Any changes to the password record details, including the username, create a new version of the Password record. You should visit the 'Previous Versions' tab, as part of the Password details window. You can also see hte latest updated user under the Notes tab.

Hope this helps.

[nattivillin]

Re: Password Manager Kudos

It does show in previous version(s), but it doesn't show in the audit trail.

It would be nice if changes to the username also show in the audit trail as username change.

What all shows up in the audit section vs the previous version section?

[Support Team]

Re: Password Manager Kudos

Thank you for your feedback. The audit section shows usage - e.g. when and who accessed a password, who provided an incorrect passphrase, etc. All field level changes are fully logged as versions of the same Password record. This lets you see who changed what and when. The created/update user and time are always also logged and are always displayed under the Notes tab.

Hope this helps.

[nattivillin]

Re: Password Manager Kudos

We request a slight change. Can we make it so people can enter passwords without having to enter the passphrase?

We need to the passphrase to retrieve passwords, but having to enter it to create passwords is really slowing down the workflow.

[Support Team]

Re: Password Manager Kudos

Thank you for suggesting this. This will unfortunately not work, here's why - the passphrase is involved in the encryption process of the password. Therefore without it RangerMSP cannot encrypt the password and therefore the password cannot be saved. The passphrase is not requested too often though, you probably only need it once or twice a day and it is remembered during the rest of the time as long as you are logged in. The Web interface, naturally, does require it more often.

Hope this makes sense and helps.

[nattivillin]

Re: Password Manager Kudos

The real problem is the web interface. it seems to ask for it every time.

We'll have to make it something that doesn't need to be looked up each time.

[Support Team]

Re: Password Manager Kudos

Yes, what you say makes sense. While the Web interface does not ask each time the life-duration of the passphrase session is much shorter than the one Windows client.

[nattivillin]

Re: Password Manager Kudos

A client wants a list off all their stored passwords. How do we give this to them?

[Support Team]

Re: Password Manager Kudos

At this time there isn't an automated option to provide it for them, in part it being used as another security feature where no one can batch copy or print your password list. In any case, feedback noted and you would need to copy the details manually. Hope this helps!

(Update from Support Team: the option to export customer passwords was introduced in version 25.)