When creating assets for clients, i.e. hardware/software or other, we try to complete as much entry needed to help manage the item. Completing the vendor information within the asset should result in benefits when creating a ticket again this specific asset. To explain here's an example.
We just installed a line of business application, so we added the Vendor as an account, their (800) support number, their support email address, the link to their support website. Then we created an Asset under the clients account for this LOB application, and specified the vendor. In the future when I create a ticket against this item it would be nice for us to able to see the vendors (800), email support address, link to the support website all from within the ticket.
Is this possible already and how?
We just installed a line of business application, so we added the Vendor as an account, their (800) support number, their support email address, the link to their support website. Then we created an Asset under the clients account for this LOB application, and specified the vendor. In the future when I create a ticket against this item it would be nice for us to able to see the vendors (800), email support address, link to the support website all from within the ticket.
Is this possible already and how?
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