Web Interface Notification

[Product User]

I’m wondering how we setup email notification so that if one of our customers creates a ticket on the web interface, one of our techs would be notified?

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[Support Team]

Re: Web Interface Notification

Yes, you can setup a list of email addresses which will receive notification when a new Tickets is created via the customers' web interface. You can read more about setting this up in our [url=mp=/wiki/Web_Interface_FAQ]FAQ > Web Interface [/urlmp]section.

Note that in alternatively, when using the RangerMSP Alerts Server module, you can receive email alerts for any changes performed by employees or customers. You can read more about this add-on module on our web site, under Products > Alerts Server.

Sherry