After Selecting Contract, Product/Labor Charge Zeroes Out

[stwman11]

After filling out charges, whether product or labor and clicking Save, if I forgot to choose a Contract then choose it after the reminder, the Product or Labor charge zeroes out. Not a huge thing, but don't think there is any reason for it do so.

[Support Team]

Re: After Selecting Contract, Product/Labor Charge Zeroes Out

Thank you for posting this.

Indeed in some cases the Charge's rate/price might get changed when changing or selecting the Contract for the Charge - this is because the price is recalculated based on the pricing setting of the selected Contract.

Contracts have impact on item pricing and this is why the Item price is recalculated when the Contract of a Charge changes.

So, the amount might get zeroed when changing Contracts in case the default item price is zero and no custom rates/prices were set for the Account/Contract.

Hope this helps!

[lpopejoy]

Re: After Selecting Contract, Product/Labor Charge Zeroes Out

+1, I would love to see this behavior be more user friendly.

[Support Team]

Re: After Selecting Contract, Product/Labor Charge Zeroes Out

Noted. Thank you.