Merge Contacts

[nattivillin]

After a year of using the connector, i notice it creates contacts for accounts, even though a contact (email address) already exists.

Now there are duplicate entries for some contacts. We tried deleting the duplicate, but it gets added back when they use the connector again.

It's like CommitCRM doesn't look for an existing contact, just makes a new one (even though their email address is in there)

How can i merge contacts so CommitCRM doesnt keep making duplicates?

[Support Team]

Re: Merge Contacts

It shouldn't be the case. If an address is found it should use it. Please email us screenshots showing the exact records details of the newly created one and the original one. Maybe we'll spot something.

[nattivillin]

Re: Merge Contacts

Emailing to you

[Support Team]

Re: Merge Contacts

Thank you. We see that the record that existed before the Email Connector auto-added the other contact was updated AFTER the email connector added that record - so it is possible, at least in theory, that this email address for the existing contact was set after the email connector added its record, and this is why it added it (e.g. it wasn't there before). We cannot tell for sure though - except for maybe if you have a backup from the morning of March 20, 2017, before the email connector added the contact. This will allow us to compare data and decide whether this is the reason or not. Hope this helps!

[nattivillin]

Re: Merge Contacts

Could be. Still leaves us at the same question, how do we merge theses 2 contacts?

[Support Team]

Re: Merge Contacts

You should delete the redundant account or make it inactive (the Status field). Also, remove that email address from the record in case you deactivate it.

[nattivillin]

Re: Merge Contacts

From which one?

[Support Team]

Re: Merge Contacts

I does not really matter. Maybe deactivate the newer record.