SUBJECT field for tickets

[lpopejoy]

Would anyone else find this useful? I would love if ticket responses from the email connector had a unique subject so that they didn't all look the same. I feel like it would help the quality of responses and reduce confusion for clients responding to the wrong ticket.

[aaspeer]

Re: SUBJECT field for tickets

I would love this. Currently, we only have the 'first paragraph' line used everywhere and we have an internal process to use the first line of the ticket as the "subject". A separate subject for ticket would help greatly.

[lpopejoy]

Re: SUBJECT field for tickets

Problem is most of our tickets (or a lot) are email generated. The theoretical "subject" field SHOULD be auto populated by the subject of an email. It would serve to keep the communication threads logical and keep all the different email threads clear.

[aaspeer]

Re: SUBJECT field for tickets

Agreed.

[lpopejoy]

Re: SUBJECT field for tickets

Somehow Commit doesn't see this as a priority. So I guess it's up to anyone who thinks this is useful to let them know. Though I'm not confident that it will make a difference.

[tfreitas]

Re: SUBJECT field for tickets

+100 on the subject field

[Kevin@multi.co.za]

Re: SUBJECT field for tickets

yes please +1

[partech]

Re: SUBJECT field for tickets

+100 For this

[nattivillin]

Re: SUBJECT field for tickets

Agreed. Subject is usually the most important part of a ticket generated by email.

[Support Team]

Re: SUBJECT field for tickets

Thanks. For such Tickets, automatically created from customer emails, the subject line of the email automatically becomes the first line of the ticket description - meaning - it is displayed first everywhere and is probably the desired behavior - as this line is the closest to a separate subject field.

Thanks!

[tfreitas]

Re: SUBJECT field for tickets

+100000000000000 for this feature!

[stvnbth]

Re: SUBJECT field for tickets

This "subject line of the email automatically becomes the first line of the ticket description" is just lazy design. This should be a seperate field that can be queried against aside from the body of ticket. Additionally, authorship of updates should also be recorded/published within the web portal.

[Support Team]

Re: SUBJECT field for tickets

Thank you for posting this and for your feedback.
Your requirement here is clear and we will added your comments. Thanks.

[HavenZone]

Re: SUBJECT field for tickets

+1