2FA Speed

[nattivillin]

Re: 2FA Speed

After enabling the logging, i still dont see my 2FA code being generated.

[Support Team]

Re: 2FA Speed

For 2FA emails there is an additional setting to review - Please review them under the Tools > Options > Web Interface -1 tab see which email address is selected for your Employee.

In case any changes are required there, please restart the 'RangerMSP Server' Windows service on your server to apply the changes.

[nattivillin]

Re: 2FA Speed

Yup, mine was set to email 2 (not defined) for whatever reason...

Interestingly, a tech said they were not getting the 2FA codes today. He was previously getting them.

[Support Team]

Re: 2FA Speed

Having 2FA codes to be sent to the 'Email2' field, that is not defined or stores an email address, perfectly explains why you have not received the emails with 2FA codes - there was no address to email them to.

Emails with 2FA codes to other tech - in case your Email Connector is configured to work in the detailed logging mode, you should see the sent email messages (*.bak_cmt999) under the folder \Server\QSysEDOutbox . It is possible that they were sent and were wrongly marked as spam.

[nattivillin]

Re: 2FA Speed

It only takes 2-3 minutes for me to get my 2FA codes now. I think the other tech "missed" the 2FA email, i saw it hit the mail server.

All is well, thanks!

[Support Team]

Re: 2FA Speed

Great! Thank you for the update.