customer feedback via web interface

[asmbit]

Hi,

Is there a customer feedback in the ticket via web interface?
say when the ticket has been completed, we would like the customer to add in their feedback, was it good, rating (1-5) stars, and add some comments. That way it will help us to know more about our level of service.

[Support Team]

Re: customer feedback via web interface

Hi asmbit,

Customers can add history notes to tickets, so when the ticket is already closed, you can asl them to add a history note and provide their feedback, rating, comments, etc.

Doron