Rescheduling calls in dispatcher

[Product User]

What is the best way to handle the rescheduling of calls in dispatcher, being able to track the re-schedules (Appointments which have been rescheduled)



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[Support Team]

Re: Rescheduling calls in dispatcher

The best way to do this is right-click the appointment in the calendar window, and selecting the Postpone/Precede Appointment option. This will let you enter a new date/time and save the changes. After saving the changes, this will update the "old" appointment with a text saying that it was "Postponed to … (date/time)", and the new appointment will be automatically created.