Noticed today we can provide alternate text options for the pre-existing ticket statuses in the options but these 'alternate text' entries only appear in the Status column of the ticket listing. The names are still the same default options in the drop-downs.
So for example - we wanted to change one item from say 'hold' to 'completed-pending update' - the status column now shows our updated text but the drop down list still only shows the option 'hold'.
Can we make it so we can fully define ALL ticket statuses and see the titles we'd like to suggest?
Or am I missing something?
So for example - we wanted to change one item from say 'hold' to 'completed-pending update' - the status column now shows our updated text but the drop down list still only shows the option 'hold'.
Can we make it so we can fully define ALL ticket statuses and see the titles we'd like to suggest?
Or am I missing something?
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