Announcement

Collapse
No announcement yet.

Suggest sending an email

Collapse
X
 
  • Filter
  • Time
Clear All
new posts

    Suggest sending an email

    Is there a way to get CommitCRM to ask if we would like to send an email when certain tasks are done? As an example I would like CommitCRM to automatically ask if we would like to send a notification email when a ticket is marked as complete. On occasion we will have a customer contact us to check on the status of a ticket only to find out that it was completed several days ago and we forgot to send an email.

    Thanks in advance

    Re: Suggest sending an email

    Hi ascendnet,

    A feature to automatically send emails to customers when a ticket is closed has recently been a common request and is something we are definitely considering to add in a future release of RangerMSP. Thank you for the suggestion, I added your notes to the feature request in our system.

    At the moment, you may consider allowing your customers to access the Web Interface, so they will be able to see their tickets statuses online. This can save you a few phone calls :-)
    Click here for more details.

    Neta

    Comment


      Re: Suggest sending an email

      Can you give me a hint as to when the next update will be out? I haven't seen one since purchasing CommitCRM and would love to see some changes.

      Comment


        Re: Suggest sending an email

        Please add to the development to-do list the ability to send a customizable account activation email with username/password when creating a web user account. It would also be nice to allow the ability to pick user accounts that can be CC'd automatically when using the email function.

        Comment


          Re: Suggest sending an email

          @ascendnet - These days we are at the final stage of the development phase. I hope it won't be too long before we'll complete our internal testings and proceed with a beta release.

          @ajgyomber - Thank you for posting your feedback and suggestions. I've already logged it into our requests system. Thanks.

          Neta

          Comment


            Re: Suggest sending an email

            Thanks for the update, I love new toys.

            Comment


              Re: Suggest sending an email

              The ability of customising the emails that are automatically sent to the client would be great as well.. At the moment, when a ticket is created for a client we manually have to edit the text within the email that is sent when we click on the email from the ticket screen.. I think from a marketing perspective, it would be great to customise the look of the emails that we send out and if it can be automated as well when the ticket is created or closed as well, that would be a bonus !!

              Comment


                Re: Suggest sending an email

                Any update on this? - an automated way to send notification to clients?

                Cheers,
                Jeremy

                Comment


                  Re: Suggest sending an email

                  Thanks for following up on this. This request is on our to do list already and we hope to get to it in one of our coming releases.

                  Neta

                  Comment

                  Working...
                  X