So we've had good discussion on numerous threads surrounding the need for improved capabilites for remote use of the CommitCRM full client while offsite. For many tasks the web client can be enough and will do in a pinch - but clearly it is not as efficient as using the full CommitCRM client either over Terminal Services or using some form of remote desktop client.
However, today for me was another good example as to why a fully functioning standalone client like that provided by ConnectWise can be a critical tool - what do you do when you're offline and there is no internet access?
Many times whether in the field providing support- or on a plane traveling on business - we need access to data that is stored inCommitCRM. But if that data always requires us to be online - we're dead in the water.
The ConnectWise is based on .NET and keeps a local synced copy of the database on the laptop/desktop so that work can continue even when offline - syncing changes and updates when the user returns to an internet access point or the office.
This is going to be critical if we want to consider CommitCRM as a long-term solution for our business. We often - as I did this morning - find ourselves in situations without internet - but where the information we're storing in CommitCRM is needed.
Furthermore- there are some facets of the tool - such as the sales component or Finance - that are more business-oriented than customer service oriented and I could benefit from being able to work with this data on my long domestic or international flights.
I'm sure I"m not alone here and I hope others will chime in if this has been their experience.
However, today for me was another good example as to why a fully functioning standalone client like that provided by ConnectWise can be a critical tool - what do you do when you're offline and there is no internet access?
Many times whether in the field providing support- or on a plane traveling on business - we need access to data that is stored inCommitCRM. But if that data always requires us to be online - we're dead in the water.
The ConnectWise is based on .NET and keeps a local synced copy of the database on the laptop/desktop so that work can continue even when offline - syncing changes and updates when the user returns to an internet access point or the office.
This is going to be critical if we want to consider CommitCRM as a long-term solution for our business. We often - as I did this morning - find ourselves in situations without internet - but where the information we're storing in CommitCRM is needed.
Furthermore- there are some facets of the tool - such as the sales component or Finance - that are more business-oriented than customer service oriented and I could benefit from being able to work with this data on my long domestic or international flights.
I'm sure I"m not alone here and I hope others will chime in if this has been their experience.
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