Alert Contact when ticket changes are made

[Danabw]

Throughout the course of working a ticket we typically have several updates to the charges section to document our progress. We currently have to email or call the customer to make them aware of work that has been done.

Is it possible for the Contact listed for an Account to receive alerts when changes are made to a ticket?

Thanks,

[Support Team]

Re: Alert Contact when ticket changes are made

Danabw,

Thank you for asking about this.

You may be happy to learn that this feature request has already been evaluated by us and we plan to include it in one of our coming releases :-)

Dina

[Danabw]

Re: Alert Contact when ticket changes are made

Thanks for your quick response and yes, I am happy to hear this feature will be included soon. Can you give me a rough estimate of when that might be released?

[Support Team]

Re: Alert Contact when ticket changes are made

The next version is in the final development stages and I believe that it will soon be released for beta. Stay tuned.

Dina