Installation help!

[carmen]

Yesterday we upgraded to CommitCRM 5.0 and now we can not access the software from client computers. With this error:

Procedure halted due to data server access error. Verify server is operating and this computer has access to the server folder. (G:\CommitCRM\DB)

It all worked before and nothing has changed since we upgraded yesterday. Yes, we made sure the folder is there and is being shared. Anyone run into this or have any suggestions???

[Support Team]

Re: Installation help!

Hi carmen,

I believe this message has nothing to with the upgrade.

It is displayed when you are using RangerMSP in SQL mode and the SQL service on your server is not responding (this is quite rare) or is down. I checked and noticed that you have received temporary codes for SQL Database which have already expired. I will contact you directly by email to resolve this issue.

Sherry