Hi,
I've configured Alerts to send me messages when new tickets are opened but they are not coming through. Tickets are being generated when an email hits our support mailbox, so I think my settings are correct. In there anything else I can check?
Thanks,
Nick
I've configured Alerts to send me messages when new tickets are opened but they are not coming through. Tickets are being generated when an email hits our support mailbox, so I think my settings are correct. In there anything else I can check?
Thanks,
Nick
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