I really like CommitCRM CRM but I am finding somethings that really irk me because I feel like it has many great features but then there is that one thing that just ruins it for me. Their support is fantastic and I really think that they really listen to their customers. That's probably why I am becoming more critical of these seemingly little issues that really mess with our work flow. I have high expectations! :)
Here are some examples:
When using the CommitCRM QuickBooks invoice creation it doesn't automatically check the account's invoice send preference which means the invoices do NOT go out unless you manually touch each invoice.
You can't automatically create web user based on the contact field. I have to re-type all their contact info.
There is no way to automatically email the web user with their login information once the account is created out of CommitCRM. I have to manually type an email for each person? More time wasted.
There is no password reset functionality in the web interface. All of my clients seem to forget their passwords (especially if I am doing my job and they don't have problems!). They should be able to reset their password without my intervention.
The web interface should NOT pop-up to full-size window. It's a bit strange for most clients.
You can't email all contacts for a client or a portion of them.
The email connector can't match text in the email body.
You can't delete/merge multiple tickets.
Not using the ticket resolution for invoice descriptions.
There are just some of the ones I can think of. I'd really like to see the current version polished up a little bit fixing this seemingly minor issues that impede us during the normal course of business.
Here are some examples:
When using the CommitCRM QuickBooks invoice creation it doesn't automatically check the account's invoice send preference which means the invoices do NOT go out unless you manually touch each invoice.
You can't automatically create web user based on the contact field. I have to re-type all their contact info.
There is no way to automatically email the web user with their login information once the account is created out of CommitCRM. I have to manually type an email for each person? More time wasted.
There is no password reset functionality in the web interface. All of my clients seem to forget their passwords (especially if I am doing my job and they don't have problems!). They should be able to reset their password without my intervention.
The web interface should NOT pop-up to full-size window. It's a bit strange for most clients.
You can't email all contacts for a client or a portion of them.
The email connector can't match text in the email body.
You can't delete/merge multiple tickets.
Not using the ticket resolution for invoice descriptions.
There are just some of the ones I can think of. I'd really like to see the current version polished up a little bit fixing this seemingly minor issues that impede us during the normal course of business.
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