Office 365 Sync Troubleshooting: Difference between revisions

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(Created page with "{{Troubleshooting}} ===When syncing with 365 calendar, I receive the error message, "Error syncing Appointments. The refresh token has expired due to inactivity”=== '''Sol...")
 
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'''Solution:'''
'''Solution:'''


This message means that 365 requires to re-authorize CommitCRM.
This message means that 365 requires to re-authorize RangerMSP.


Log in to CommitCRM with your CommitCRM's username, go to 'Tools > Synchronize 365 > Sync Options'  > click 'Select' and follow the wizard to reconnect to your 365 calendar and then try to sync your calendar.  
Log in to RangerMSP with your RangerMSP's username, go to 'Tools > Synchronize 365 > Sync Options'  > click 'Select' and follow the wizard to reconnect to your 365 calendar and then try to sync your calendar.  





Latest revision as of 13:17, 8 July 2020

Troubleshooting > Office 365 Sync Troubleshooting

When syncing with 365 calendar, I receive the error message, "Error syncing Appointments. The refresh token has expired due to inactivity”

Solution:

This message means that 365 requires to re-authorize RangerMSP.

Log in to RangerMSP with your RangerMSP's username, go to 'Tools > Synchronize 365 > Sync Options' > click 'Select' and follow the wizard to reconnect to your 365 calendar and then try to sync your calendar.


See Also