Outlook Integration FAQ: Difference between revisions
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===Outlook Email=== | ===Outlook Email=== | ||
*[[Outlook Integration FAQ#Can I link my emails from Outlook to | *[[Outlook Integration FAQ#Can I link my emails from Outlook to RangerMSP?|Can I link my emails from Outlook to RangerMSP?]] | ||
*[[Outlook Integration FAQ#Can I send an email from | *[[Outlook Integration FAQ#Can I send an email from RangerMSP?|Can I send an email from RangerMSP?]] | ||
*[[Outlook Integration FAQ#Can I set a personal signature for emails sent from | *[[Outlook Integration FAQ#Can I set a personal signature for emails sent from RangerMSP?|Can I set a personal signature for emails sent from RangerMSP?]] | ||
*[[Outlook Integration FAQ#How do I get my email into the program? There is nowhere to set POP3/SMTP settings?|How do I get my email into the program? There is nowhere to set POP3/SMTP settings?]] | *[[Outlook Integration FAQ#How do I get my email into the program? There is nowhere to set POP3/SMTP settings?|How do I get my email into the program? There is nowhere to set POP3/SMTP settings?]] | ||
===Outlook-Sync - Getting Started=== | ===Outlook-Sync - Getting Started=== | ||
*[[Outlook Integration FAQ#Can I synchronize | *[[Outlook Integration FAQ#Can I synchronize RangerMSP with mobile devices/PDAs?|Can I synchronize RangerMSP with mobile devices/PDAs?]] | ||
*[[Outlook Integration FAQ#What information is synced with the | *[[Outlook Integration FAQ#What information is synced with the RangerMSP-Outlook Sync module?|What information is synced with the RangerMSP-Outlook Sync module?]] | ||
*[[Outlook Integration FAQ#Where do I configure the Outlook sync settings?|Where do I configure the Outlook sync settings?]] | *[[Outlook Integration FAQ#Where do I configure the Outlook sync settings?|Where do I configure the Outlook sync settings?]] | ||
*[[Outlook Integration FAQ#Are the Outlook sync configuration settings on a per user or per office basis?|Are the Outlook sync configuration settings on a per user or per office basis?]] | *[[Outlook Integration FAQ#Are the Outlook sync configuration settings on a per user or per office basis?|Are the Outlook sync configuration settings on a per user or per office basis?]] | ||
*[[Outlook Integration FAQ#Is there any risk involved in synchronizing private data, such as Appointments, Contacts, or Tasks?|Is there any risk involved in synchronizing private data, such as Appointments, Contacts, or Tasks?]] | *[[Outlook Integration FAQ#Is there any risk involved in synchronizing private data, such as Appointments, Contacts, or Tasks?|Is there any risk involved in synchronizing private data, such as Appointments, Contacts, or Tasks?]] | ||
*[[Outlook Integration FAQ#Does the | *[[Outlook Integration FAQ#Does the RangerMSP-Outlook Sync module also sync recurring items from RangerMSPCRM?|Does the RangerMSP-Outlook Sync module also sync recurring items from RangerMSP?]] | ||
*[[Outlook Integration FAQ#What is the difference between syncing with Outlook and importing from Outlook?|What is the difference between syncing with Outlook and importing from Outlook?]] | *[[Outlook Integration FAQ#What is the difference between syncing with Outlook and importing from Outlook?|What is the difference between syncing with Outlook and importing from Outlook?]] | ||
===Outlook-Sync - Advanced Use=== | ===Outlook-Sync - Advanced Use=== | ||
*[[Outlook Integration FAQ#Can the Outlook Sync be automatically activated?|Can the Outlook Sync be automatically activated?]] | *[[Outlook Integration FAQ#Can the Outlook Sync be automatically activated?|Can the Outlook Sync be automatically activated?]] | ||
*[[Outlook Integration FAQ#Can I change which Outlook folder is being synchronized with | *[[Outlook Integration FAQ#Can I change which Outlook folder is being synchronized with RangerMSP?|Can I change which Outlook folder is being synchronized with RangerMSP?]] | ||
*[[Outlook Integration FAQ#Can | *[[Outlook Integration FAQ#Can RangerMSP synchronize with Outlook Business Contact Manager?|Can RangerMSP synchronize with Outlook Business Contact Manager?]] | ||
*[[Outlook Integration FAQ#How can I sync | *[[Outlook Integration FAQ#How can I sync RangerMSP with Outlook®/Exchange folder?|How can I sync RangerMSP with Outlook®/Exchange folder?]] | ||
*[[Outlook Integration FAQ#How can I sync other user's Outlook folders?|How can I sync other user's Outlook folders?]] | *[[Outlook Integration FAQ#How can I sync other user's Outlook folders?|How can I sync other user's Outlook folders?]] | ||
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===Outlook Email=== | ===Outlook Email=== | ||
===Can I link my emails from Outlook to | ===Can I link my emails from Outlook to RangerMSP?=== | ||
Yes. You can drag emails directly from MS Outlook/Outlook Express and drop them into | Yes. You can drag emails directly from MS Outlook/Outlook Express and drop them into RangerMSP. The email will be filed in RangerMSP under the selected Account, Ticket, Contract or Sales Opportunity. Double click on the email document record in RangerMSP and the email will open in an Outlook email window together with all its attachments. | ||
<u>Note:</u> The email is copied from Outlook. Deleting it from Outlook will not affect it within | <u>Note:</u> The email is copied from Outlook. Deleting it from Outlook will not affect it within RangerMSP. | ||
{| id="mp-tfp" style="margin:7px 0 0 0; width:100%; background:none;" | {| id="mp-tfp" style="margin:7px 0 0 0; width:100%; background:none;" | ||
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! <h2 id="mp-tfa-h2" style="margin:0; background:#fff3e1; font-size:120%; font-weight:bold; border:1px solid #FFCB99; text-align:left; color:#000; padding:0.2em 0.4em;">Tip | ! <h2 id="mp-tfa-h2" style="margin:0; background:#fff3e1; font-size:120%; font-weight:bold; border:1px solid #FFCB99; text-align:left; color:#000; padding:0.2em 0.4em;">Tip | ||
|- | |- | ||
| style="color:#000;" | <div id="mp-tfa">You can also drag-and-drop any other file (.doc, .xls, .PDF etc.) for filing in | | style="color:#000;" | <div id="mp-tfa">You can also drag-and-drop any other file (.doc, .xls, .PDF etc.) for filing in RangerMSP.</div> | ||
|} | |} | ||
|} | |} | ||
===Can I send an email from | ===Can I send an email from RangerMSP?=== | ||
Yes. You can click the Email field label in Accounts or the Email button on the Documents page to initiate a new email using Outlook. | Yes. You can click the Email field label in Accounts or the Email button on the Documents page to initiate a new email using Outlook. RangerMSP will open a new email window and the email address/attachment will appear. | ||
===Can I set a personal signature for emails sent from | ===Can I set a personal signature for emails sent from RangerMSP?=== | ||
Yes. You can create a personal signature to be used in emails sent with | Yes. You can create a personal signature to be used in emails sent with RangerMSP. The signature can be edited from the Employee window under the Employee tab or from Tools > Options… > Accounts tab. | ||
===How do I get my email into the program? There is nowhere to set POP3/SMTP settings?=== | ===How do I get my email into the program? There is nowhere to set POP3/SMTP settings?=== | ||
You do not need to set your email settings in | You do not need to set your email settings in RangerMSP. RangerMSP doesn't replace your email application but rather integrates with it. RangerMSP works with MS Outlook and Outlook Express. You can drag and drop email from Outlook and file it in RangerMSP. You can also create a new email message within RangerMSP, which will open a new Outlook email window. | ||
===Outlook-Sync=== | ===Outlook-Sync=== | ||
===Can I synchronize | ===Can I synchronize RangerMSP with mobile devices/PDAs?=== | ||
Yes. You can sync | Yes. You can sync RangerMSP with mobile devices/PDAs thru Outlook. The RangerMSP-Outlook Sync module supports a two-way sync between RangerMSP and Outlook. Therefore it can be used to sync with devices that support standard syncs with Outlook. | ||
Learn more about the [[ | Learn more about the [[Outlook Sync|RangerMSP-Outlook Sync]] module. | ||
===What information is synced with the | ===What information is synced with the RangerMSP-Outlook Sync module?=== | ||
The | The RangerMSP-Outlook Sync module supports bi-directional synchronization with Outlook for the following components: | ||
*Outlook Contacts are synced with | *Outlook Contacts are synced with RangerMSP Accounts | ||
*Outlook Calendar Appointments are synced with | *Outlook Calendar Appointments are synced with RangerMSP Appointments | ||
*Outlook Tasks are synced with | *Outlook Tasks are synced with RangerMSP Tasks | ||
===Where do I configure the Outlook sync settings?=== | ===Where do I configure the Outlook sync settings?=== | ||
To configure the | To configure the RangerMSP-Outlook sync settings, in RangerMSP go to Tools > Options > Outlook tab. | ||
===Are the Outlook sync configuration settings on a per user or per office basis?=== | ===Are the Outlook sync configuration settings on a per user or per office basis?=== | ||
All the | All the RangerMSP-Outlook Sync configuration settings are on a per user basis. Modifying them affects only your personal synchronization. | ||
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This option is available from the '''Tools menu > Synchronize Outlook > Auto Sync''' option. | This option is available from the '''Tools menu > Synchronize Outlook > Auto Sync''' option. | ||
You can also save the auto-sync settings between sessions. This means that next time you sign into | You can also save the auto-sync settings between sessions. This means that next time you sign into RangerMSP, the auto-sync settings will be automatically loaded and the synchronization will occur automatically, as defined in the auto-sync settings. This option is available from the '''Tools menu > Synchronize Outlook > Auto Sync > Save Auto Sync Settings'''. | ||
===Is there any risk involved in synchronizing private data, such as Appointments, Contacts, or Tasks?=== | ===Is there any risk involved in synchronizing private data, such as Appointments, Contacts, or Tasks?=== | ||
Appointments and Tasks which are defined as private in Outlook will retain their private definition in | Appointments and Tasks which are defined as private in Outlook will retain their private definition in RangerMSP, and vice versa. | ||
However, | However, RangerMSP does not allow Contacts to be defined as private. Therefore, private contacts that are synchronized from Outlook with RangerMSP will become available for all users in RangerMSP.<br>You can select not to sync Outlook private contacts with RangerMSP. | ||
===Does the | ===Does the RangerMSP-Outlook Sync module also sync recurring items from RangerMSP?=== | ||
Yes, recurring appointments and tasks are synchronized with Outlook as standard appointments and tasks, and you can edit them in Outlook. Updates to these records in Outlook are synced back to | Yes, recurring appointments and tasks are synchronized with Outlook as standard appointments and tasks, and you can edit them in Outlook. Updates to these records in Outlook are synced back to RangerMSP. However, recurring records created in Outlook are not transferred into RangerMSP. | ||
===Can I change which Outlook folder is being synchronized with | ===Can I change which Outlook folder is being synchronized with RangerMSP?=== | ||
Yes. In | Yes. In RangerMSP, go to Tools > Options… > Outlook tab, select the subject tab (Accounts/Tasks/Appointments) and click on Select… to select the Outlook folder that you want to sync with RangerMSP. | ||
Note that the original folder will no longer synchronize with | Note that the original folder will no longer synchronize with RangerMSP. However, you can always go back and select this folder to sync it with RangerMSP. | ||
===What is the difference between syncing with Outlook and importing from Outlook?=== | ===What is the difference between syncing with Outlook and importing from Outlook?=== | ||
RangerMSP allows you to import your Outlook contacts into RangerMSP. When importing, every Outlook contact creates a RangerMSP Account record. Importing records is a one-way data transfer process from Outlook into RangerMSP. | |||
The [[ | The [[Outlook Sync|RangerMSP-Outlook Sync]] module supports two-way data synchronization. Additions and changes performed in one program are transferred to the other. | ||
Another difference between importing and synchronizing Outlook and | Another difference between importing and synchronizing Outlook and RangerMSP data is that with the import feature, you can only import Outlook Contacts. The synchronization module allows information from Contacts, Appointments and Tasks to be transferred. | ||
===Can RangerMSP synchronize with Outlook Business Contact Manager?=== | |||
The RangerMSP-Outlook Sync module allows you to sync standard Outlook folders. Business Contact Manager (BCM) uses a different folder standard, so to sync BCM contacts you'll need to transfer them to a standard Outlook folder (.pst file type) and then perform the synchronization with this new Outlook folder. | |||
===How can I sync RangerMSP with Outlook®/Exchange folder?=== | |||
===How can I sync | Using the RangerMSP-Outlook Sync module you can sync Outlook® data (locally or from Exchange server) with RangerMSP.<br>Sync settings are set in Tools > Options... > Outlook tab. | ||
Using the | |||
===How can I sync other user's Outlook folders?=== | ===How can I sync other user's Outlook folders?=== | ||
The | The RangerMSP-Outlook Sync module lets a single user perform a sync for other users. For example, the Dispatcher can now schedule on-site visits for technicians and select to sync their Outlook with RangerMSP in a single click (Exchange® server is required). | ||
To sync other users data, go to '''Tools > Synchronize Outlook > Sync Other Users Data''' and then choose which data to sync. | To sync other users data, go to '''Tools > Synchronize Outlook > Sync Other Users Data''' and then choose which data to sync. | ||
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==See Also== | ==See Also== | ||
*[[ | *[[Outlook Sync|RangerMSP-Outlook Sync]] | ||
*[[Syncing Accounts with Outlook]] | *[[Syncing Accounts with Outlook]] | ||
[[Category:FAQ]] | [[Category:FAQ]] | ||
[[Category: | [[Category:Outlook Sync|Category:RangerMSP-Outlook Sync]] | ||
__NOTOC__ | __NOTOC__ | ||
Latest revision as of 13:18, 8 July 2020
Outlook Email
- Can I link my emails from Outlook to RangerMSP?
- Can I send an email from RangerMSP?
- Can I set a personal signature for emails sent from RangerMSP?
- How do I get my email into the program? There is nowhere to set POP3/SMTP settings?
Outlook-Sync - Getting Started
- Can I synchronize RangerMSP with mobile devices/PDAs?
- What information is synced with the RangerMSP-Outlook Sync module?
- Where do I configure the Outlook sync settings?
- Are the Outlook sync configuration settings on a per user or per office basis?
- Is there any risk involved in synchronizing private data, such as Appointments, Contacts, or Tasks?
- Does the RangerMSP-Outlook Sync module also sync recurring items from RangerMSP?
- What is the difference between syncing with Outlook and importing from Outlook?
Outlook-Sync - Advanced Use
- Can the Outlook Sync be automatically activated?
- Can I change which Outlook folder is being synchronized with RangerMSP?
- Can RangerMSP synchronize with Outlook Business Contact Manager?
- How can I sync RangerMSP with Outlook®/Exchange folder?
- How can I sync other user's Outlook folders?
Outlook Email
Can I link my emails from Outlook to RangerMSP?
Yes. You can drag emails directly from MS Outlook/Outlook Express and drop them into RangerMSP. The email will be filed in RangerMSP under the selected Account, Ticket, Contract or Sales Opportunity. Double click on the email document record in RangerMSP and the email will open in an Outlook email window together with all its attachments.
Note: The email is copied from Outlook. Deleting it from Outlook will not affect it within RangerMSP.
|
Can I send an email from RangerMSP?
Yes. You can click the Email field label in Accounts or the Email button on the Documents page to initiate a new email using Outlook. RangerMSP will open a new email window and the email address/attachment will appear.
Can I set a personal signature for emails sent from RangerMSP?
Yes. You can create a personal signature to be used in emails sent with RangerMSP. The signature can be edited from the Employee window under the Employee tab or from Tools > Options… > Accounts tab.
How do I get my email into the program? There is nowhere to set POP3/SMTP settings?
You do not need to set your email settings in RangerMSP. RangerMSP doesn't replace your email application but rather integrates with it. RangerMSP works with MS Outlook and Outlook Express. You can drag and drop email from Outlook and file it in RangerMSP. You can also create a new email message within RangerMSP, which will open a new Outlook email window.
Outlook-Sync
Can I synchronize RangerMSP with mobile devices/PDAs?
Yes. You can sync RangerMSP with mobile devices/PDAs thru Outlook. The RangerMSP-Outlook Sync module supports a two-way sync between RangerMSP and Outlook. Therefore it can be used to sync with devices that support standard syncs with Outlook.
Learn more about the RangerMSP-Outlook Sync module.
What information is synced with the RangerMSP-Outlook Sync module?
The RangerMSP-Outlook Sync module supports bi-directional synchronization with Outlook for the following components:
- Outlook Contacts are synced with RangerMSP Accounts
- Outlook Calendar Appointments are synced with RangerMSP Appointments
- Outlook Tasks are synced with RangerMSP Tasks
Where do I configure the Outlook sync settings?
To configure the RangerMSP-Outlook sync settings, in RangerMSP go to Tools > Options > Outlook tab.
Are the Outlook sync configuration settings on a per user or per office basis?
All the RangerMSP-Outlook Sync configuration settings are on a per user basis. Modifying them affects only your personal synchronization.
Can the Outlook Sync be automatically activated?
Yes, you can do this using the the Auto-Sync option, which allows setting the system to automatically synchronize with Outlook® at a selected interval. this option can be used for your own data or other users’ data as well.
This option is available from the Tools menu > Synchronize Outlook > Auto Sync option.
You can also save the auto-sync settings between sessions. This means that next time you sign into RangerMSP, the auto-sync settings will be automatically loaded and the synchronization will occur automatically, as defined in the auto-sync settings. This option is available from the Tools menu > Synchronize Outlook > Auto Sync > Save Auto Sync Settings.
Is there any risk involved in synchronizing private data, such as Appointments, Contacts, or Tasks?
Appointments and Tasks which are defined as private in Outlook will retain their private definition in RangerMSP, and vice versa.
However, RangerMSP does not allow Contacts to be defined as private. Therefore, private contacts that are synchronized from Outlook with RangerMSP will become available for all users in RangerMSP.
You can select not to sync Outlook private contacts with RangerMSP.
Does the RangerMSP-Outlook Sync module also sync recurring items from RangerMSP?
Yes, recurring appointments and tasks are synchronized with Outlook as standard appointments and tasks, and you can edit them in Outlook. Updates to these records in Outlook are synced back to RangerMSP. However, recurring records created in Outlook are not transferred into RangerMSP.
Can I change which Outlook folder is being synchronized with RangerMSP?
Yes. In RangerMSP, go to Tools > Options… > Outlook tab, select the subject tab (Accounts/Tasks/Appointments) and click on Select… to select the Outlook folder that you want to sync with RangerMSP.
Note that the original folder will no longer synchronize with RangerMSP. However, you can always go back and select this folder to sync it with RangerMSP.
What is the difference between syncing with Outlook and importing from Outlook?
RangerMSP allows you to import your Outlook contacts into RangerMSP. When importing, every Outlook contact creates a RangerMSP Account record. Importing records is a one-way data transfer process from Outlook into RangerMSP.
The RangerMSP-Outlook Sync module supports two-way data synchronization. Additions and changes performed in one program are transferred to the other.
Another difference between importing and synchronizing Outlook and RangerMSP data is that with the import feature, you can only import Outlook Contacts. The synchronization module allows information from Contacts, Appointments and Tasks to be transferred.
Can RangerMSP synchronize with Outlook Business Contact Manager?
The RangerMSP-Outlook Sync module allows you to sync standard Outlook folders. Business Contact Manager (BCM) uses a different folder standard, so to sync BCM contacts you'll need to transfer them to a standard Outlook folder (.pst file type) and then perform the synchronization with this new Outlook folder.
How can I sync RangerMSP with Outlook®/Exchange folder?
Using the RangerMSP-Outlook Sync module you can sync Outlook® data (locally or from Exchange server) with RangerMSP.
Sync settings are set in Tools > Options... > Outlook tab.
How can I sync other user's Outlook folders?
The RangerMSP-Outlook Sync module lets a single user perform a sync for other users. For example, the Dispatcher can now schedule on-site visits for technicians and select to sync their Outlook with RangerMSP in a single click (Exchange® server is required).
To sync other users data, go to Tools > Synchronize Outlook > Sync Other Users Data and then choose which data to sync.
Note: Users who wish to allow other users to sync their Outlook® folders, should set the flag in Tools > Options > Outlook tab > Allow other users to sync Accounts/Tasks/Appointments for me. This flag should be set separately for Accounts, Tasks and Appointments, each in its own tab under the options window.