KB: Using the software with a VPN: Difference between revisions

From RangerMSP Wiki - PSA software for MSPs and IT services providers
Jump to navigation Jump to search
No edit summary
 
(13 intermediate revisions by 3 users not shown)
Line 1: Line 1:
==Introduction==
==Introduction==


Using VPN mode will give you full access to all CommitCRM features remotely. When working remotely via VPN, the [http://www.commitcrm.com/estore/sql-database/ SQL database] add-on (CSD) is required – you can find more details on the SQL version [http://www.commitcrm.com/products/sql-database/ here].  
Using VPN mode will give you full access to all RangerMSP features remotely.  
 
 
When working remotely via VPN, the [http://{{SERVERNAME}}/products/sql-database/ SQL Database for RangerMSP] add-on is required.  




==Instructions==
==Instructions==


To configure a PC to connect over VPN:
'''Each''' remote PC should be configured to connect over VPN as follows:
 


# Copy all files from folder  <server>\CommitCRM\Client   folder into a local folder on your remote PC - the user logged into Windows should have full access rights and all privileges to this local folder, so C:\CommitCRM may be best here.
# Copy all files from the '''<server>\RangerMSP\Client''' folder into a local folder on your remote PC - the user logged into Windows should have full access rights and all privileges to this local folder, so C:\RangerMSP may be best here.
# In the same local folder create a new file text called CommitCRM.ini
#:
# In the same local folder create a new file text called '''CRM.ini'''
#:
# Edit this file and add the following tokens:
# Edit this file and add the following tokens:
#:'''[database]'''
#:'''[database]'''
#:'''path=path-to-your-office-server\CommitCRM\DB\'''
#:'''path=<path-to-your-office-server>\RangerMSP\DB\'''
# Save and then run the local copy of CommitCRM.exe file (found under C:\CommitCRM\... or the folder you created).
# Save and then run the '''local''' copy of RangerMSP.exe file (found under C:\RangerMSP\... or the local folder you created).
# Select the ‘VPN’ option when logging into CommitCRM – this check-box will be displayed just below the user credentials fields in the login Window.
#:
# Select the ‘'''VPN'''’ option when logging into RangerMSP – this check-box will be displayed just below the user credentials fields in the login Window.
 
 
'''Server''' configuration:
 
Run 'Advantage Configuration Utility' on your server and change the following setting for compression to "Internet":


[[File:SQL-VPN-Server-Configuration.png]]


In case you get error 6420 then you should configure an ADS.ini file and store it under C:\CommitCRM (you can learn more about it [[Commit_SQL_Database_Troubleshooting|here]]).
==Troubleshooting==
In case you get error 6420 then you should configure an ADS.ini file and store it under C:\RangerMSP (you can learn more about it [[SQL_Database_Troubleshooting|here]]).




[[Category:KB|Remote Access]]
[[Category:KB|Remote Access]]

Latest revision as of 09:20, 28 September 2020

Introduction

Using VPN mode will give you full access to all RangerMSP features remotely.


When working remotely via VPN, the SQL Database for RangerMSP add-on is required.


Instructions

Each remote PC should be configured to connect over VPN as follows:

  1. Copy all files from the <server>\RangerMSP\Client folder into a local folder on your remote PC - the user logged into Windows should have full access rights and all privileges to this local folder, so C:\RangerMSP may be best here.
  2. In the same local folder create a new file text called CRM.ini
  3. Edit this file and add the following tokens:
    [database]
    path=<path-to-your-office-server>\RangerMSP\DB\
  4. Save and then run the local copy of RangerMSP.exe file (found under C:\RangerMSP\... or the local folder you created).
  5. Select the ‘VPN’ option when logging into RangerMSP – this check-box will be displayed just below the user credentials fields in the login Window.


Server configuration:

Run 'Advantage Configuration Utility' on your server and change the following setting for compression to "Internet":

Troubleshooting

In case you get error 6420 then you should configure an ADS.ini file and store it under C:\RangerMSP (you can learn more about it here).

Retrieved from "https://www.rangermsp.com/w/index.php?title=KB:_Using_the_software_with_a_VPN&oldid=8599"