KB: Using the software with a VPN: Difference between revisions

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==Introduction==
==Introduction==


Using VPN mode will give you full access to all CommitCRM features remotely.  
Using VPN mode will give you full access to all RangerMSP features remotely.  


When working remotely via VPN, the [http://www.commitcrm.com/products/sql-database/ SQL database] add-on (CSD) is required.  
 
When working remotely via VPN, the [http://{{SERVERNAME}}/products/sql-database/ SQL Database for RangerMSP] add-on is required.  




==Instructions==
==Instructions==


To configure a PC to connect over VPN:
'''Each''' remote PC should be configured to connect over VPN as follows:


 
# Copy all files from the '''<server>\RangerMSP\Client''' folder into a local folder on your remote PC - the user logged into Windows should have full access rights and all privileges to this local folder, so C:\RangerMSP may be best here.
# Copy all files from folder  <server>\CommitCRM\Client into a local folder on your remote PC - the user logged into Windows should have full access rights and all privileges to this local folder, so C:\CommitCRM may be best here.
#:
# In the same local folder create a new file text called CommitCRM.ini
# In the same local folder create a new file text called '''CRM.ini'''
#:
# Edit this file and add the following tokens:
# Edit this file and add the following tokens:
#:'''[database]'''
#:'''[database]'''
#:'''path=path-to-your-office-server\CommitCRM\DB\'''
#:'''path=<path-to-your-office-server>\RangerMSP\DB\'''
# Save and then run the local copy of CommitCRM.exe file (found under C:\CommitCRM\... or the local folder you created).
# Save and then run the '''local''' copy of RangerMSP.exe file (found under C:\RangerMSP\... or the local folder you created).
# Select the ‘VPN’ option when logging into CommitCRM – this check-box will be displayed just below the user credentials fields in the login Window.
#:
# Select the ‘'''VPN'''’ option when logging into RangerMSP – this check-box will be displayed just below the user credentials fields in the login Window.
 
 
'''Server''' configuration:
 
Run 'Advantage Configuration Utility' on your server and change the following setting for compression to "Internet":


[[File:SQL-VPN-Server-Configuration.png]]


In case you get error 6420 then you should configure an ADS.ini file and store it under C:\CommitCRM (you can learn more about it [[Commit_SQL_Database_Troubleshooting|here]]).
==Troubleshooting==
In case you get error 6420 then you should configure an ADS.ini file and store it under C:\RangerMSP (you can learn more about it [[SQL_Database_Troubleshooting|here]]).




[[Category:KB|Remote Access]]
[[Category:KB|Remote Access]]

Latest revision as of 09:20, 28 September 2020

Introduction

Using VPN mode will give you full access to all RangerMSP features remotely.


When working remotely via VPN, the SQL Database for RangerMSP add-on is required.


Instructions

Each remote PC should be configured to connect over VPN as follows:

  1. Copy all files from the <server>\RangerMSP\Client folder into a local folder on your remote PC - the user logged into Windows should have full access rights and all privileges to this local folder, so C:\RangerMSP may be best here.
  2. In the same local folder create a new file text called CRM.ini
  3. Edit this file and add the following tokens:
    [database]
    path=<path-to-your-office-server>\RangerMSP\DB\
  4. Save and then run the local copy of RangerMSP.exe file (found under C:\RangerMSP\... or the local folder you created).
  5. Select the ‘VPN’ option when logging into RangerMSP – this check-box will be displayed just below the user credentials fields in the login Window.


Server configuration:

Run 'Advantage Configuration Utility' on your server and change the following setting for compression to "Internet":

Troubleshooting

In case you get error 6420 then you should configure an ADS.ini file and store it under C:\RangerMSP (you can learn more about it here).

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