KB: Office365 Outlook Patch: Difference between revisions
(Created page with '=Description= When trying to send Email from CommitCRM using Outlook you get the following error: '''Could not retrieve Imessage: Interface not supported. Error code: -2147418…') |
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=Description= | =Description= | ||
When trying to send Email from | When trying to send Email from RangerMSP using Outlook you get the following error: | ||
'''Could not retrieve Imessage: Interface not supported. Error code: -214741813''' | '''Could not retrieve Imessage: Interface not supported. Error code: -214741813''' | ||
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The ''''Interface Not Supported'''' error usually comes from a broken Office installation and repairing Office fixes it as it installs the Outlook integration components again. | The ''''Interface Not Supported'''' error usually comes from a broken Office installation and repairing Office fixes it as it installs the Outlook integration components again. | ||
In addition, in case using the Office 365 (cloud) version of Outlook then there's a patch offered by Microsoft that should help. If this is the case | In addition, in case using the Office 365 (cloud) version of Outlook then there's a patch offered by Microsoft that should help. | ||
If this is the case, please carefully extract all files included in [http://{{SERVERNAME}}/downloads/Outlook_2013_C2R_fix.ZIP this file] and then: | |||
If you are using a 32 bit version of Outlook 2013 on a 64 bit OS double click | If you are using a '''32 bit version of Outlook 2013 on a 64 bit OS''' double click: Outlook2013_C2R_32_on_64.reg | ||
Outlook2013_C2R_32_on_64.reg | |||
In all other cases (32 bit Outlook 2013 on a 32 bit OS or 64 bit Outlook on a 64 bit OS) double click | In all other cases ('''32 bit Outlook 2013 on a 32 bit OS''' or '''64 bit Outlook on a 64 bit OS''') double click: Outlook2013_C2R.reg | ||
Outlook2013_C2R.reg | |||
The error should no longer appear and emailing should now work. | |||
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[[Category:KB|Outlook]] | |||
Latest revision as of 12:41, 8 July 2020
Description
When trying to send Email from RangerMSP using Outlook you get the following error:
Could not retrieve Imessage: Interface not supported. Error code: -214741813
Resolution
The 'Interface Not Supported' error usually comes from a broken Office installation and repairing Office fixes it as it installs the Outlook integration components again.
In addition, in case using the Office 365 (cloud) version of Outlook then there's a patch offered by Microsoft that should help.
If this is the case, please carefully extract all files included in this file and then:
If you are using a 32 bit version of Outlook 2013 on a 64 bit OS double click: Outlook2013_C2R_32_on_64.reg
In all other cases (32 bit Outlook 2013 on a 32 bit OS or 64 bit Outlook on a 64 bit OS) double click: Outlook2013_C2R.reg
The error should no longer appear and emailing should now work.