KB: Office365 Outlook Patch: Difference between revisions

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=Description=
=Description=


When trying to send Email from CommitCRM using Outlook you get the following error:
When trying to send Email from RangerMSP using Outlook you get the following error:


'''Could not retrieve Imessage: Interface  not supported. Error code: -214741813'''
'''Could not retrieve Imessage: Interface  not supported. Error code: -214741813'''
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In addition, in case using the Office 365 (cloud) version of Outlook then there's a patch offered by Microsoft that should help.  
In addition, in case using the Office 365 (cloud) version of Outlook then there's a patch offered by Microsoft that should help.  


If this is the case, please carefully extract all files included in [http://www.commitcrm.com/downloads/Outlook_2013_C2R_fix.ZIP this file] and then:
If this is the case, please carefully extract all files included in [http://{{SERVERNAME}}/downloads/Outlook_2013_C2R_fix.ZIP this file] and then:
   
   
If you are using a '''32 bit version of Outlook 2013 on a 64 bit OS''' double click: Outlook2013_C2R_32_on_64.reg  
If you are using a '''32 bit version of Outlook 2013 on a 64 bit OS''' double click: Outlook2013_C2R_32_on_64.reg  

Latest revision as of 12:41, 8 July 2020

Description

When trying to send Email from RangerMSP using Outlook you get the following error:

Could not retrieve Imessage: Interface not supported. Error code: -214741813

Resolution

The 'Interface Not Supported' error usually comes from a broken Office installation and repairing Office fixes it as it installs the Outlook integration components again.

In addition, in case using the Office 365 (cloud) version of Outlook then there's a patch offered by Microsoft that should help.

If this is the case, please carefully extract all files included in this file and then:

If you are using a 32 bit version of Outlook 2013 on a 64 bit OS double click: Outlook2013_C2R_32_on_64.reg

In all other cases (32 bit Outlook 2013 on a 32 bit OS or 64 bit Outlook on a 64 bit OS) double click: Outlook2013_C2R.reg

The error should no longer appear and emailing should now work.