Web Interface FAQ

How do I install Commit Web Interface?

Click here to view Commit Web Interface installation instructions.

Can Commit Web Interface run on a server running IIS?

Yes. There is no problem running the Commit web interface side-by-side with IIS on the same server. Requests will automatically be handled by the relevant service.

How do I set up Commit Web Interface when I am using Dynamic DNS (DYNDNS)?

When using dynamic DNS (DYNDNS) you should always use a domain name rather than a static IP address in all the Commit Web Interface settings.

You can find more information in the Readme.txt file located in <server>\Commit\WebInterface.

How can I securely use Commit Web Interface with SSL certificates?

Click here to view how can you use Commit Web Interface with SSL certificates.

What can my customers see and perform via the Commit Web Interface for customers?

Using the Commit Web Interface for Customers you can create an unlimited amount of web users for your customers.

Using a browser, your customers will be able to log in to Commit remotely and view data relevant to them, like open Tickets, closed Tickets and scheduled technician visits.

Customers can also log new Tickets, which will automatically receive a ticket number and enter the Received Tickets queue in Commit, view existing History Notes and add new ones and also view details of Assets, Contracts and Charges.

You can control which features will be available to your Customers from the Tools > Options > Web Interface tab.

What can my employees do/view via Commit Web Interface for Employees?

Using the Commit Web Interface for Employees, you can give employees remote access to Commit data via a web browser.

They can then manage (view/add/edit) various types of information in Commit including: Accounts, Tickets, Appointments, Tasks, Charges (Labor, Parts and Expenses), Assets and History Notes. They can also view other information including Items, Contracts, Sales Opportunities, and more.

How can I add a new ticket via the Commit Web Interface for Employees?

To add a new ticket (or any other entity), click the Create New drop-down menu.

To create a Ticket for a specific Account, go to the Accounts page, search for the relevant account and then click on it to view its complete details page. Then, go to the Create For Account pull-down menu, and select Ticket.

You can create any entity from these menus.

How can I download documents via the Web Interface?

Using the Web Interface, employees can download Commit documents which are located on your server, directly from the browser.

In order to allow file downloads, you should first map the folder locations for the download, so that the Web Interface Service will be able to access them for download. You can also define folders which will deny download, in case you need to protect sensitive information from being accessed via the web interface.

To setup the documents download settings, go to Tools > Options > Web Interface. Read more about this under Document Download Settings.

Is there a way to receive an email when new tickets have been created by a client via the web interface?

Yes. Commit Web Interface for customers can send email alerts to predefined list of email addresses whenever a customer creates a new ticket via the Commit Web Interface or updates it.

To activate the Email Alerts feature:

1. Open <server>\Commit\WebInterface\CommitWebIntNotifications.ini file and set your mail server settings.
2. Open <server>\Commit\WebInterface\CommitWebIntNotificationsEmails.txt file and write the email addresses that should receive alerts when customer creates a new ticket or update it.

Please note that each email address should be added in a separate line and without any additional characters (do not use any commas, colons, semi-Colon, quotes etc.- just standard email addresses).

The Commit Web Interface will immediately start sending alerts as the files are saved.

Note: There is no need to restart the CommitWebInterface service after modifying the content of these files.

Does the Web Interface have the same level of control and management as the installed client software?

The Commit Web Interface supports a wide range of management options, features and views for employees and provides them with the same privileges as the installed client. Please note that the installed client is more feature rich.

How do I define a web user name and password for an employee?

To define a web user name and password for an employee, log in to Commit (the installed version) as an administrator, select the employee record, go to their Employee tab, and click on Configure Web User.

How do I allow my customer to log in to the Commit Web Interface?

To let a customer log in to the Commit Web Interface, you need to create a web username and a password for them. To do so, go to the Accounts window, select a customer record, go to the Web Users tab and click New (located on the bottom-left corner).

Note: Web Interface usernames for customers will become active within a few minutes of their creation.

How can I add my logo to the Commit web Interface pages?

You can add your name, logo, etc. to pages displayed by Commit Web Interface. Your name and logos should be formatted using HTML code, which will automatically be embedded in all pages generated by Commit Web Interface.

You can design a header and footer for the page.
To display headers and footers, login to Commit, open the Options window, go to the Web Interface page and check the Header/Footer checkboxes (these are checked by default).
Place the HTML for the Header and Footer in these files:

Header: <Installation_DIR>\Commit\WebInterface\Files\MyOfficeSetting1.txt
Footer: <Installation_DIR>\Commit\WebInterface\Files\MyOfficeSetting2.txt

You can open these files in an editor (Notepad etc.) either navigate to their location using Windows file explorer or by clicking on the dedicated buttons in the Options window - Web Interface page.

Notes: These files are not standalone HTML pages and should NOT include the standard HTML page tags like <HEAD>, <BODY>, etc. The HTML code should include only HTML code related to the design of your name, logo etc. and not to any other page related HTML tags.

If you use image files in the HTML, you should save these images in the same directory and link to them using the "/Files/" token. For example, to use the image file called "mylogo.jpg" in your HTML code, save it as <Installation_DIR>\Commit\WebInterface\Files\mylogo.jpg and link to it in the HTML as follows:
<img src="/Files/mylogo.jpg">
If you are using the predefined login page (i.e. you've added a link to it from your web site) you need to restart the CommitWebInterface service each time you modify the header and/or the file(s).

I have created a new privilege group, which doesn't seem to have taken effect in the Commit Web Interface. Why?

After creating a new privilege group or updating an existing group you need to restart the CommitWebInterface service for the changes to take affect.

See Also

• Web Interface