Outlook Sync Troubleshooting

Troubleshooting > Outlook Sync Troubleshooting

• When syncing with Outlook, I receive the error message, "Error syncing ... Could not find the Outlook folder”

When syncing with Outlook, I receive the error message, "Error syncing ... Could not find the Outlook folder”

Solution: This error message appears when syncing your own folder or when using the "Sync Other Users Data” option.

If you receive this error message, there is most likely a problem with your access privileges. In order to successfully sync your Commit information with Outlook or another user’s calendar, you must have full access rights to the appropriate Outlook folders on the Exchange server.

A good way to check whether you have full access rights to the necessary folders is by running the Outlook client on your desktop and opening the folders of the user with whom you want to sync your information. Make sure that you can add/update/delete Appointments, Tasks, and Contacts in the relevant folders. Once you verify that you have access to all of this user’s Outlook folders, the Outlook sync should be successful. If you determine that you do have full access rights to the necessary folders but you continue to receive this error message, please contact Commit Support at support@commitcrm.com.

Note: If any Privilege settings are changed, make sure to reselect the folders of each of the users with whom you are trying to sync your information. To do this, run the CommitCRM client for each user, go to Tools > Options > Outlook, click the "Select" button, and reselect the correct folder for synchronizing.

See Also

• Commit-Outlook Sync
• Troubleshooting