Videos: Difference between revisions
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====Ticket Management | ====Ticket Management==== | ||
*[http://www.commitcrm.com/videos/commitcrm_navigation_pane.htm Ticket Navigation Pane] | *[http://www.commitcrm.com/videos/commitcrm_navigation_pane.htm Ticket Navigation Pane] | ||
*[http://www.commitcrm.com/videos/commitcrm_tickets_inbox.htm Ticket Inbox] | *[http://www.commitcrm.com/videos/commitcrm_tickets_inbox.htm Ticket Inbox] | ||
Revision as of 13:51, 21 May 2010
For better playback, allow the videos to download before playing.
Getting Started
- Getting Started Tutorial - Recommended! (15 min.)
Installation Guides
- Web Interface Installation (6 min.)
- Email Connector Installation (12 min.)
- Alerts Server Installation (8 min.)
- Upgrading CommitCRM (3 min.)
Contracts & Billing
- Contracts Introduction (4 min.)
- Global Contracts (6 min.)
- Block Of Time Contracts (7 min.)
- Block Of Money Contracts (6 min.)
- Block Of Tickets Contracts (5 min.)
- Contract Status and Billing (7 min.)
- Contract-Price Charges (7 min.)
- Renewing Recurring Contracts (4 min.)
Additional Tutorials
- Web Interface For Employees (6 min.)
- Managing Activity Templates (7 min.)
- Report Designer Tutorial (7 min.)
- Advanced Filter Tutorial (5 min.)
Ticket Management
- Ticket Navigation Pane
- Ticket Inbox
- Ticket Recipients
- Automatic Ticket Email Correspondence Management
Other Videos
Manage Accounts: Your IT service business Customers, Contacts and Leads
- See how to add a new Account in Commit™ (33 sec.)
Manage IT Service Contracts: Block of Time, Block of Money, Block of Tickets, Date Range etc.
- See how to create a new Contract for an Account (1 min, 16 sec.)
Manage Tickets and increase control over all the open issues, incidents and problems.
- See how to create a new Ticket in Commit™ (45 sec.)
- See how to add Charges to an open Ticket in Commit™ (42 sec.)
Increase Productivity by Dispatching the right technician to the right call and by measuring the technician's productivity.
Organize Your Price List for products and services.
- See how to create a new item in Commit™ (41 sec.)
Increase Revenues by Easily Entering Charges for labor services, expenses, products and parts.
- See how to create a new Charge in Commit™ (25 sec.)
- See how to add charges to a service Ticket (42 sec.)
Eliminate paperwork! Easily Manage All Documents including MS-Word®, MS-Excel®, presentations, emails, scanned documents etc.