KB: Using the software with a VPN

Introduction

Using VPN mode will give you full access to all CommitCRM features remotely.

When working remotely via VPN, the SQL Database for CommitCRM add-on is required.

Instructions

Each remote PC should be configured to connect over VPN as follows:

1. Copy all files from the <server>\CommitCRM\Client folder into a local folder on your remote PC - the user logged into Windows should have full access rights and all privileges to this local folder, so C:\CommitCRM may be best here.

2. In the same local folder create a new file text called CommitCRM.ini

3. Edit this file and add the following tokens:

   [database]

   path=<path-to-your-office-server>\CommitCRM\DB\

4. Save and then run the local copy of CommitCRM.exe file (found under C:\CommitCRM\... or the local folder you created).

5. Select the ‘VPN’ option when logging into CommitCRM – this check-box will be displayed just below the user credentials fields in the login Window.

Server configuration:

Run 'Advantage Configuration Utility' on your server and change the following setting for compression to "Internet":

Troubleshooting

In case you get error 6420 then you should configure an ADS.ini file and store it under C:\CommitCRM (you can learn more about it here).