KB: Vacation Notifications for New Incoming Tickets

Introduction

When holiday season comes around, many businesses go on vacation. We find it useful to show how you can take a short vacation, while service tickets are automatically received by the system and then automatically responded to with a cheery holiday note displaying the time of your return, as well as the fact that the ticket is being processed even during the holiday.

Email Connector

When using the Commit Email Connector, an automated response is sent to any customer creating a ticket over email. To edit the automated response, we suggest accessing the Email Connector configuration utility (\Server\Commit\ServerConfig.exe) > Email Connector tab > Scroll Down until you see the Edit Response button. When editing the automated response, we suggest adding a few details like:

• Vacation Duration
• Holiday Greetings (if any)
• Emergency Contact Number

• For more information regarding The Email Connector, please click here.

ServerConfig Settings

File:Email connector response.jpg

Important Note: Once the automated response has been edited, the CommitServer service should to be restarted on your server, so that Commit Email Connector will immediately refresh the Response text.

• Also, it’s just as important to remove the changes to the response text once you’re back in the office.

Web Interface

Businesses that use the Commit Web Interface have the option to embed the Commit Web Interface login page into their own web pages. Those businesses that have opted to use this feature can place a “vacation disclaimer” on their webpage possibly right under the embedded login page. This way, your customers that are more comfortable with the Web Interface, can know about your personal vacation even before they log in and create a new ticket.

• For more information regarding embedding the Web Interface Login Page, please click here.

See Also

• Email Connector User Manual
• Web Interface Tips & Tricks