KB: Vacation Notifications for New Incoming Tickets: Difference between revisions
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==Email Connector== | ==Email Connector== | ||
When using the [[Email_Connector|CommitCRM Email Connector]], an automated response is sent to any customer creating a ticket over email. | When using the [[Email_Connector|CommitCRM Email Connector]], an automated response is sent to any customer creating a ticket over email. | ||
To edit the automated response, we suggest accessing the Email Connector configuration utility (\Server\CommitCRM\ServerConfig.exe) > Email Connector tab > Scroll Down until you see the | To edit the automated response, we suggest accessing the Email Connector configuration utility (\Server\CommitCRM\ServerConfig.exe) > Email Connector tab > Scroll Down until you see the Responses section. Here you can select from a list of [[Email Templates]]. You can prepare one (or several) in advance specifically for vacations or other reasons. | ||
<br><br> | |||
When creating the automated response Email Template, we suggest adding a few details like: | |||
:*Vacation Duration | :*Vacation Duration | ||
:*Holiday Greetings (if any) | :*Holiday Greetings (if any) | ||
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===ServerConfig Settings=== | ===ServerConfig Settings=== | ||
[[File: | [[File:Vacation-response.png]]<br> | ||
*Also, it’s just as important to | '''Important Note''': Once the automated response has been changed, the CommitCRM Server service should to be restarted on your server, so that CommitCRM Email Connector will immediately refresh the Response text. | ||
*Also, it’s just as important to change the Template back once you return to the office. | |||
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Revision as of 11:12, 19 May 2014
Introduction
When holiday season comes around, many businesses go on vacation. We find it useful to show how you can take a short vacation, while service tickets are automatically received by the system and then automatically responded to with a cheery holiday note displaying the time of your return, as well as the fact that the ticket is being processed even during the holiday.
Email Connector
When using the CommitCRM Email Connector, an automated response is sent to any customer creating a ticket over email.
To edit the automated response, we suggest accessing the Email Connector configuration utility (\Server\CommitCRM\ServerConfig.exe) > Email Connector tab > Scroll Down until you see the Responses section. Here you can select from a list of Email Templates. You can prepare one (or several) in advance specifically for vacations or other reasons.
When creating the automated response Email Template, we suggest adding a few details like:
- Vacation Duration
- Holiday Greetings (if any)
- Emergency Contact Number
- For more information regarding The Email Connector, please click here.
ServerConfig Settings
Important Note: Once the automated response has been changed, the CommitCRM Server service should to be restarted on your server, so that CommitCRM Email Connector will immediately refresh the Response text.
- Also, it’s just as important to change the Template back once you return to the office.
Web Interface
Businesses that use the CommitCRM Web Interface have the option to embed the CommitCRM Web Interface login page into their own web pages. Those businesses that have opted to use this feature can place a “vacation disclaimer” on their webpage possibly right under the embedded login page. This way, your customers that are more comfortable with the Web Interface, can know about your personal vacation even before they log in and create a new ticket.
- For more information regarding embedding the Web Interface Login Page, please click here.
See Also