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| {{Troubleshooting}} | | {{Troubleshooting}} |
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| /*===Questions===
| | ===Question=== |
| * When trying to connect to QuickBooks Online, the login screen missing user name and password fields:
| | When trying to connect to QuickBooks Online the authorization window is empty. |
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| [[File:Quickbooks_online_authorization_issue.png]]
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| */
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| There is a solution, suggested by QuickBooks developers that requires a registry change and adding an entry in registry that will indicate which version of Internet Explorer should be used (the authorization window uses Internet Explorer).
| | ===Answer=== |
| | You should upgrade to the latest version of RangerMSP in order to meet the new security requirements that were recently introduced by QuickBooks Online. <br> |
| | [http://{{SERVERNAME}}/support/version-update/ Click here] to download the upgrade. |
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| '''Backup''' the registry on your machine.
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| Only then:
| | [[File:Quickbooks_online_authorization_issue1.png]] |
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| Add the following TWO keys (create them if they do not exist):
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| For Windows 32-bit OS:
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| (1)
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| HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
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| (2)
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| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION
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| For Windows 64-bit OS:
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| (1)
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| HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
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| (2)
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| HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
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| For BOTH keys the type should be DWORD 32 bit (for both OS types - 32-bit and 64-bit) and the 'Value named' be 'RangerMSP.exe' with the following data:
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| [[File:QuickBooks_Online_registry_entry.png]]
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| The Value data refers to the Internet Explorer version installed on your machine
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| For IE version '''11''' use '''11001'''
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| For IE version '''10''' use - '''10001'''
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| For IE version '''9''' use - '''9999'''
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| Restart RangerMSP after the change and then try to connect to QuickBooks Online. Restarting the computer may also require.
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