Web Interface Troubleshooting
- Changing CommitWebInterface.ini parameters does not take effect
- Cannot login using newly defined web users
- No response from the server (seeing a blank page or an access error message)
- Session timeout is too short
- Can't download documents from the web interface
- SSL Troubleshooting
Changing CommitWebInterface.ini parameters does not take effect
Solution: After modifying <Installation_DIR>\CommitCRM\WebInterface\CommitWebInterface.ini, restart CommitWebInterface service for the changes to take effect.
Cannot login using newly defined web users
Solution: If you cannot login using web users you've just created/enabled, please note that it may take up to five minutes until your new settings take effect, and that the password is case sensitive.
No response from the server (seeing a blank page or an access error message)
Solution:
- If a connection cannot be established through the Internet/LAN, and the CommitWebInterface service is running, make sure no other applications or services on the server are using the same port as that set for Commit Web Interface, and that you have set up the correct IP/URL address.
- If a connection cannot be established through the internet, but can be established on your LAN, make sure you have opened up the port used by Commit Web Interface in your firewall/proxy.
- A common problem which can result with no response from the server, relates to DEP (Data Execution Prevention). You should open Window's DEP settings and allow CommitWebInterface service to accept connections.
DEP can be found under System Properties -> Advanced -> Performance - Settings -> tab DATA EXECUTION PREVENTION.
Make sure you allow the CommitWebInterface service (its executable is found in <server>\CommitCRM\WebInterface\CommitWebInterface.exe)
Usually this requires reboot of the server for the changes to take effect.
Session timeout is too short
Solution: If a user doesn't perform any action within a specified period of time his session expires and he needs to reenter the system. The default timeout value is 60 minutes. You can modify the default by editing the TimeOutAmount value in file <Installation_DIR>\CommitCRM\WebInterface\CommitWebInterface.ini
Can't download documents from the web interface
Solution: Using the Web Interface, employees can download CommitCRM documents which are located on your server, directly from the browser.
In order to allow file downloads, you should first map the folder locations for the download, so that the Web Interface Service will be able to access them for download. You can also define folders which will deny download, in case you need to protect sensitive information from being accessed via the web interface. To setup the documents download settings, go to Tools > Options > Web Interface. Read more about this under Document Download Settings.