Tickets

Manage your business using Tickets feature in CommitCRM.

Service Management Flow

The basic flow includes the following steps (click each step to learn more about it):

1. Open the Account Window: Find an existing Account or create a new one
2. New ticket: A Customer creates a Ticket via the Web Interface or a Technician creates a Ticket via the Application or the Web Interface
3. Dispatch (optional): If the Ticket requires an Appointment (i.e. an on-site visit). Dispatch the Ticket to the correct technician
4. Resolve: Add Charges describing the work done and Resolve the Ticket
5. Bill the customer: If the Charge is Billable – create Charges reports or Invoices