KB: Email Connector and Relay Settings
Symptom list:
No alert emails
Emails get stuck in the outbox
Email connector responses are not being sent
Email connector emails are not being forwarded to the internal mailbox
Add to the last ones: tickets are being created but not sending responses
Introduction
Many mail servers are configured not to allow SMTP clients to relay messages with the original sender information. So when these mail servers don't allow the relayed message through, it jams up the outbox sending protocol, because the system keeps trying to send an illegal message. In order to work around this issue, there are 2 suggestions.
Resolution
- Option 1 is to allow relay, so that the messages can get forwarded without changing the headers.
- Option 2 is to Reconfigure the Email Connector (\Commit\Server\ServerConfig.exe Email Connector Tab) to forward emails as attachment.
