KB: Office365 Outlook Patch

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Revision as of 09:33, 3 September 2013 by Robert (talk | contribs) (Created page with '=Description= When trying to send Email from CommitCRM using Outlook you get the following error: '''Could not retrieve Imessage: Interface not supported. Error code: -2147418…')
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Description

When trying to send Email from CommitCRM using Outlook you get the following error:

Could not retrieve Imessage: Interface not supported. Error code: -214741813

Resolution

The 'Interface Not Supported' error usually comes from a broken Office installation and repairing Office fixes it as it installs the Outlook integration components again.

In addition, in case using the Office 365 (cloud) version of Outlook then there's a patch offered by Microsoft that should help. If this is the case - Please carefully extract all files included in this file and then -

If you are using a 32 bit version of Outlook 2013 on a 64 bit OS double click - Outlook2013_C2R_32_on_64.reg

In all other cases (32 bit Outlook 2013 on a 32 bit OS or 64 bit Outlook on a 64 bit OS) double click Outlook2013_C2R.reg

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