QuickBooks Online Link Troubleshooting
Questions
- When trying to connect to QuickBooks Online, the login screen missing user name and password fields:
There is a solution, suggested by QuickBooks developers that requires a registry change and adding an entry in registry that will indicate which version of Internet Explorer should be used (the authorization window uses Internet Explorer).
Backup the registry on your machine.
Only then:
Add the following TWO keys (create them if they do not exist):
For Windows 32-bit OS: (1) HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION (2) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION
For Windows 64-bit OS: (1) HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION (2) HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
For BOTH keys the type should be DWORD 32 bit (for both OS types - 32-bit and 64-bit) and the 'Value named' be 'CommitCRM.exe' with the following data:
The Value data refers to the Internet Explorer version installed on your machine
For IE version 11 use 11001
For IE version 10 use - 10001
For IE version 9 use - 9999
Restart CommitCRM after the change and then try to connect to QuickBooks Online. Restarting the computer may also require.