KB: Office365 Outlook Patch

From RangerMSP Wiki - PSA software for MSPs and IT services providers
Revision as of 13:58, 18 June 2020 by Dina (talk | contribs)
Jump to navigation Jump to search

Description

When trying to send Email from CommitCRM using Outlook you get the following error:

Could not retrieve Imessage: Interface not supported. Error code: -214741813

Resolution

The 'Interface Not Supported' error usually comes from a broken Office installation and repairing Office fixes it as it installs the Outlook integration components again.

In addition, in case using the Office 365 (cloud) version of Outlook then there's a patch offered by Microsoft that should help.

If this is the case, please carefully extract all files included in this file and then:

If you are using a 32 bit version of Outlook 2013 on a 64 bit OS double click: Outlook2013_C2R_32_on_64.reg

In all other cases (32 bit Outlook 2013 on a 32 bit OS or 64 bit Outlook on a 64 bit OS) double click: Outlook2013_C2R.reg

The error should no longer appear and emailing should now work.

Retrieved from "https://www.rangermsp.com/w/index.php?title=KB:_Office365_Outlook_Patch&oldid=8302"