Is there a way for a client to indicate a priority level of a request through the email connector? My thoughts are that the system could use the High, Normal or Low importance/priority tag (would need to check the x-priority as well as the importance header fields) and map that to High, Normal or Low priorites in the ticket... clients should never be able to mark a ticket as Immediate or Not Applicable.
I would suggest having an option in the connector configuration widows to ignore this header field in case some folks don't want that. Also, it would be nice to be able to customize different reply emails (templates) based on these 3 levels.
thanks!
//ray
I would suggest having an option in the connector configuration widows to ignore this header field in case some folks don't want that. Also, it would be nice to be able to customize different reply emails (templates) based on these 3 levels.
thanks!
//ray
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