What happens when 0500-9999 is reached?

[hayden]

Re: What happens when 0500-9999 is reached?

at 3850... catching up.

[danoli]

Re: What happens when 0500-9999 is reached?

just about to hit 0500-9000..!
It would be so good if the 0500 part could be utilised.

[hayden]

Re: What happens when 0500-9999 is reached?

Looks like we are doing 3500 tickets a year now :P at 7100 now.

[raymond]

Re: What happens when 0500-9999 is reached?

we will be hitting that 10,000 mark some time in 2013...

Commit, is there any chance the numbering is going to change to 4-4 (go to 0501) instead of 10001, 10002, etc? I think we would prefer it go to 0501 to keep the number of digits the same but I don't know what other plans are in the works.

I would like to sort this out before we hit that point... once we are there, there is no changing tracks!

thanks --

//ray

[Support Team]

Re: What happens when 0500-9999 is reached?

RangerMSP ticket numbering is continuous (and you can move it forward to any number you want), in any case once you reach 10,000 this is the ticket number that will be assigned, then 10,001, etc. There is no option to modify the prefix.

HTH

[sudogreg]

Re: What happens when 0500-9999 is reached?

Commit, the user-base here understands how it works now - but we are (from what i see, overwhelmingly) requesting that it would be globally beneficial to have the number increment (in a future release) the prefix. For example 0501-0001 instead of 0500-10000 when we hit 0500-9999 and higher. We know its currently not possible, but please take into consideration.

[lpopejoy]

Re: What happens when 0500-9999 is reached?

We just opened ticket 0500-15103. I'm not sure what difference it would make if 0500 would increment instead of going to 10000+. Personally, I prefer the 15103 effect because I know at a glance how many tickets we've opened/closed.

Plus, in the database, the ticket # is actually 0500-0000015103 or something so you still have to do fancy magic to rewrite the ticket #'s if you are using ODBC. (That's the biggest annoyance to me)

[sudogreg]

Re: What happens when 0500-9999 is reached?

that makes sense actually - we are in the 9000's now so we are very close to hitting 10k

[raymond]

Re: What happens when 0500-9999 is reached?

I guess it really doesn't matter... visually speaking, it kind of bothers me but if it works technically.

lpopejoy, what happens when you list all tickets and sort by ticket number? does it sort correctly by number or "alphabetically" (does 0500-1100 show up before 0500-10100?

thanks --

//ray

[Support Team]

Re: What happens when 0500-9999 is reached?

ray, the Tickets list will be sorted by the ticket number correctly regardless of what the length (in characters) is.