Creating pre-defined filters

[Product User]

Is there a way to create pre-defined filters which are available for everyone ? I want to have not only support tickets but also monitoring tickets which would be marked with TYPE = MONITORING, but i want people to be able to filter out monitoring tickets as we get thousands; each day someone would have to go through them all looking for alerts that need to be turned in to tickets.


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[Support Team]

Re: Creating pre-defined filters

Yes, it is possible to define and save filters.

Look for the Filter check box option on the Tickets window toolbar, click on it and on the displayed button, a filter setting window will open, define a filter and use it. You can also save it an others will be able to use it.

Eitan