Report on how long ticket was open

[Support Team]

RangerMSP User Question*

How can I generate a Report showing how long a Ticket was open?

--
* Question received by email and shared here for the benefit of our users.

[Support Team]

Re: Report on how long ticket was open

Answer

Make a copy of an existing Report such as Tickets List and then using the Report Designer you can add the field Open to Close Days/Hours.