GFI auto ticket

[computersolutions]

How do you setup inbound GFI tickets to go to each client.
We dont send to client until we review it.

[Support Team]

Re: GFI auto ticket

You first need to map GFI MAX Sites with RangerMSP Accounts, then when a failed check occurs it'll get converted into a service Ticket under the customer Account mapped to that Site the failed check refers to.

When it comes to notifying the customer by email -
In general the Alerts to Customers feature automatically sends email alerts to customers on tickets being opened and/or closed.

Nonetheless, even with the alerts to customers feature enabled for regular tickets you can still disable it for new tickets created from your RMM (GFI) by visiting the Tools > Options > Alerts to Customers tab and clicking the 'RMM Settings...' button.

Hope this helps.