Forward email to existing ticket

[Support Team]

RangerMSP User Question*

Is there a way to forward an email to an existing ticket similar to forwarding email to generate new ticket?

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Re: Forward email to existing ticket

Answer

Yes you can do that by including the Ticket number in the email Subject using the correct format, for example: [0500-1000]