Change default ticket priority

[hayden_PIT]

Hi,

Does anyone know if there is a way to change the default ticket priority?

Thanks

[Support Team]

Re: Change default ticket priority

Unfortunately no. Each new Ticket defaults to the 'Normal' priority and the user can change that should it be required.

[edgecoms]

Re: Change default ticket priority

Hi Commit, sorry to drag this one back out of retirement. We want to implement the priorities:

Emergency
Critical
High
Normal
Low/Project

Unfortunately, not being able to change this default or making it blank, mandatory is causing issues with tickets being defaulted to High. I know I can train the ticket loggers, but being able to just change this would be really helpful?!

[Support Team]

Re: Change default ticket priority

Ticket Priorities can be renamed (this wasn't supported in the past), however - the default priority for new Tickets is 'Normal' and unlike most other Ticket fields, you cannot change the default for this field. We will take another look into this. Thanks.

[edgecoms]

Re: Change default ticket priority

Being able to change the default or making it a field the engineers have to complete would be ideal if it's a simple change!