CommitCRM Crashing Several Time

[KSRTech]

Since yesterday CommitCRM has been shutting down for no apparent reason several times.
Here is the what I found in the event viewer.

Log Name: Application
Source: Application Error
Date: 1/27/2017 6:00:34 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Optiplex-390-PC
Description:
Faulting application name: CommitCRM.exe, version: 12.0.0.4, time stamp: 0x57cd4f5f
Faulting module name: ntdll.dll, version: 6.1.7601.23572, time stamp: 0x57fd02d3
Exception code: 0xc0000005
Fault offset: 0x0002df5c
Faulting process id: 0xcd44
Faulting application start time: 0x01d27884047eaab8
Faulting application path: C:\CommitCRM\Client\CommitCRM.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: d2fc8298-e47f-11e6-b66a-d067e5169bec
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-01-27T11:00:34.000000000Z" />
<EventRecordID>188449</EventRecordID>
<Channel>Application</Channel>
<Computer>Optiplex-390-PC</Computer>
<Security />
</System>
<EventData>
<Data>CommitCRM.exe</Data>
<Data>12.0.0.4</Data>
<Data>57cd4f5f</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.23572</Data>
<Data>57fd02d3</Data>
<Data>c0000005</Data>
<Data>0002df5c</Data>
<Data>cd44</Data>
<Data>01d27884047eaab8</Data>
<Data>C:\CommitCRM\Client\CommitCRM.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>d2fc8298-e47f-11e6-b66a-d067e5169bec</Data>
</EventData>
</Event>

[Support Team]

Re: RangerMSP Crashing Several Time

Thank you for posting. We are not familiar with such an issue and it is hard to tell what might be causing this (unfortunately the details of the event log that you provided do not tell much). First I'd recommend that you try to run RangerMSP client from another PC on your network and see whether it works there. Also try to undo any recent updates to your PC, try to stop the Anti-Virus program for a while, and try to look for a possible external cause. Besides, we will need to work with you directly on this, analyze the application log files and possibly the database. Please contact our support directly.

[KSRTech]

Re: CommitCRM Crashing Several Time

How do I contact support directly ?

[Support Team]

Re: RangerMSP Crashing Several Time

Please email Support @