Can CommitCRM be setup to notify us of missed tickets or aging tickets etc? We seem to be missing alsorts.
We get our voicemails to a ticket etc.
We get our voicemails to a ticket etc.
Announcement
Collapse
No announcement yet.
Untidy and missing tickets
Collapse
X
-
pops1000uk
- 226
Untidy and missing tickets
-
Support Team
- 7558
Re: Untidy and missing tickets
The Report Scheduler for Employees module may help here as you can configure it to email you, once a day, a list of all tickets being opened more than 24/48/etc. hours.
Hope this helps.
-
Craig Corfield
- 25
Re: Untidy and missing tickets
pops100uk try using filters to manage your tickets. You can check last update date open for more than X days etc. Works well for us :)
Comment
-
Support Team
- 7558
Re: Untidy and missing tickets
@Craig - Thanks!
In addition to using Scheduled Reports and configuring the filter as Craig suggested, you can also add an item/s to the Live Data Pane that will show tickets being opened more than 24/48 hours.
Hope this helps.
Comment
Comment