Hi Everyone,
Just thought i would help everyone else out here. Over the past week or so we have been implementing a powerful survey feature to our ticketing system. We have looked at all the surveying tools available and have found the best out there.
Using a survey tool called super simple survey we are able to pipe the data from the ticket closed email as well as the ticket status change email into online surveys for real powerful BI.
As an added bonus we are able to hide all the information into hidden fields so the client simply sees a 4 question survey that is very colourful and engaging.
There are also question rules that allow for certain fields to be displayed given a certain answer. Eg if a customer rates the service as a 4 or below then a hidden field gets displayed asking how we could have improved the service etc.
Just thought i would help everyone else out here. Over the past week or so we have been implementing a powerful survey feature to our ticketing system. We have looked at all the surveying tools available and have found the best out there.
Using a survey tool called super simple survey we are able to pipe the data from the ticket closed email as well as the ticket status change email into online surveys for real powerful BI.
As an added bonus we are able to hide all the information into hidden fields so the client simply sees a 4 question survey that is very colourful and engaging.
There are also question rules that allow for certain fields to be displayed given a certain answer. Eg if a customer rates the service as a 4 or below then a hidden field gets displayed asking how we could have improved the service etc.
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