POP3 ntdll.dll error

[tdr.css]

Every few hours I get this pop-up in CommitCRM.

I am able to log into the commitcrm server and send a test email during this time.

Any tips on fixing this? I am running the newest version of CommitCRM.

02/07/2018 18:29

POP3 error -ERR SslHandshake EAccessViolation Access violation at address 77656E8D in module 'ntdll.dll'. Read of address 00000000
Error Code Received from your POP3 Mail Server: 500
This code is returned from your mail server. It is NOT a CommitCRM error code.
If you are not familiar with this error code please run a Web search to learn more about it.
Failed while trying to connect to your POP3 mail server.

Solution:
------------
Verify that the mail server is running.
Run the Server Configuration utility (<server>\Server\ServerConfig.exe), review your settings and run the configuration tests.
Once you handle the above issue, restart CommitServer service so another pop attempts will occur.
For more information visit Commit online support resources at Support

Computer Services and Solutions - Lexington, KY

[Support Team]

Re: POP3 ntdll.dll error

Thank you for asking. While this is a result of a message coming from the mail server, hopefully we will be able to learn more about it in the logs files. Please ZIP the content of \RangerMSP\Logs folder and email it back to us, support@..., for analysis.