SLA Ticket Hours V Contract Hours

[Tapcast]

For SLA customers we setup a Contract each month, with a specific number of hours.
Is there a report that would show all the SLA ticket hours booked against a Contract.

[Support Team]

Re: SLA Ticket Hours V Contract Hours

Yes, you can use the Detailed Account Charges by Contracts or Detailed Account Charges by Contracts and Tickets report formats located under the Charges reporting category.

Hope this helps.